politique de confidentialitéAt DrHeal, we value your privacy and confidentiality, and remain dedicated to ensuring the secure processing and protection of your personal data.

politique de confidentialité

Privacy Notice

As DrHeal, we care about your privacy and confidentiality, and are committed to securely processing and protecting your personal data.

As Data Controller Dr Heal Sağlık Turizm Danışmanlık Seyahat Acentesi Ticaret A.Ş., we obtain, preserve and process your personal data within the framework of your visits to www.drheal.co.uk (“Website”), the information you transmit by contacting us via website communication channels, telephone, e-mail or other channels, and our legal relations. With this privacy notice, we aim to inform you about the way your personal data is collected, the purposes of processing, shared persons, legal reasons and your rights.

What Personal Data Do We Collect and How Do We Use Them?

Online Visits

www.drheal.co.uk offers communication channels where you can contact us about our services. We process the personal data of the interested parties who wish to communicate with us through the "Contact" sections on our website, including their name-surname and e-mail addresses, telephone information, and personal data within the scope of the message transmitted to us. We collect and process your personal data in order to answer your question or request, contact you about the issues you communicate with us, carry out the information request and appointment processes, and evaluate your views also provide other communications about our services such as announcements, notifications, advertising promotional e-mails or similar messages.

You have the right to opt out at any time by submitting an unsubscribe request that you have voluntarily created on our site or by selecting the Unsubscribe option at the bottom of each marketing email. Ensuring operation and continuity of certain features of the site during your online visits, within the scope of providing the content you request as part of carrying out necessary information collection activities, improving user experience and platform management, we may collect non-personally identifiable information about your browser or device, or the type that browsers typically provide.

In addition, our site may contain links to some social media accounts. You may have additional access to our social media accounts by clicking on the symbols of the relevant social media providers. Therefore we have no control over your personal data processed by these social networks. If you access these links, we recommend that you review the privacy statements and terms of use published by the relevant social media providers. If you attain these links, we recommend that you review the privacy statements and terms of use published by the relevant social media providers. For information about cookies, you can read our Cookie Policy

Based on your explicit consent; Your identity, contact, and transaction information may be processed for the purposes of sending commercial electronic messages to your contact information, including conducting satisfaction surveys and communications through questionary and similar methods, promoting our products and services, informing about opening, invitation or events and sending the newsletter.

Our Services

We will collect and process your personal data within the scope of the fulfilling our required application, registration and certification obligations and contractual and legal responsibilities, managing financial operations, communication, market research, purchasing and sales operations, internal system, information security and application management operations and processed for the purposes of keeping information, reporting, informing, complying with tax and other obligations stipulated by local and international legislation.

Our Business Partners

As our business partners who communicate with us, we can process the personal data of you and the third parties whose information you provide to us within the scope of our relations. We use Identity, Communication, Customer Transaction Information, Financial Records, and Legal Transaction Information for the purposes of informing and verifying whether we are authorized to represent in the relevant process, fulfilling contractual and legal obligations, and executing finance and accounting processes within the framework of our business partnership.

Tho Whom Can WeDiscloure Your Personal Data?

As DrHeal, we collect your personal data on a “need-to-know” basis for the conduct of our services and our legitimate business purposes. We can share your personal data with our domestic and foreign service and infrastructure providers, business partners, suppliers, shareholders, and subsidiaries, with the parties from whom we receive services and cooperate within product/service comparison, analysis, evaluation, advertising, and the realization of the above-mentioned purposes. Our business model may require working with independent business and solution partners. In addition, information is shared with parties such as authorized public institutions and organizations, administrative and legal authorities, financial institutions, insurance companies, and professional consultants, within the scope of our contractual and legal obligations. Apart from these, in cases where personal data needs to be disclosed to official institutions within the scope of a court order or legal process, we may disclose information and documents to our lawyers, courts, and official institutions in order to exercise our right to defend.

What is the Method and Legal Reason for Collection Your Personal Data?

Your Personal Data; Through the information and documents transmitted to our company, our subsidiaries, or our shareholders directly by you or the persons authorized to act on your behalf, via the website, mobile application, call center, social media, and other communication channels with the institutions from which we receive service/support, in accordance with any legislation or contract that collected verbally, in writing or electronically through automatic and non-automatic methods through real and/or legal persons and official institutions and organizations.
As DrHeal, we process your personal data based on the following legal reasons, examples of which we have included:
It is mandatory for the company to be able to perform his legal obligations

• We maintain records and documents related to financial processes within the scope of legal regulations such as the Commercial Code and the Tax Law

Necessary for the conclusion or performance of a contract with you
- When you request a meeting to benefit from a service to DrHeal, we request your contact information so that the contractual relationship between us can be established
It is necessary to process for the legitimate interest of our company,

• We process CCTV (closed circuit camera system) images to ensure the security in our locations

Data processing is mandatory for the establishment, exercise or protection of a right

• We have to submit information containing your personal data to a court or administrative authority within the scope of a possible legal dispute

Explicit Consent

• We send announcements, notifications, advertising promotional e-mails about our services to improve your experience by better understanding your needs
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Personal data concerning your health can be processed within the scope of Article 6/3 of the Law by the persons subject to secrecy obligation for the purposes of medical diagnosis, conducting treatment and nursing services, planning and management of health-care services.

Your Rights Concerning Your Personal Data
Data subjects are entitled to the below-listed rights under Article 11 of the Law:

• Learn whether data relating to him/her are being processed;
• Request further information if personal data relating to him have been processed;
• Learn the purpose of the processing of personal data and whether data are being processed in compliance with such purpose;
• Learn the third-party recipients to whom the data are disclosed within the country or abroad,
• Request rectification of the processed personal data which is incomplete or inaccurate and request such process to be notified to third persons to whom personal data is transferred.
• Request erasure or destruction of data in the event that the data is no longer necessary in relation to the purpose for which the personal data was collected, despite being processed in line with the Law no. 6698 and other applicable laws and request such process to be notified to third persons to whom personal data is transferred.
• Object to negative consequences about him/her that are concluded as a result of analysis of the processed personal data by solely automatic means,
• Demand compensation for the damages he/she has suffered as a result of an unlawful processing operation.

In case requests relating to the aforementioned rights are conveyed to info@drheal.co.uk  such requests shall be evaluated within thirty days. In principle, the requests shall be concluded free of charge. However, DrHeal reserves its right to demand a fee from the tariff specifies by the Data Protection Board.